Everyone wants to receive good service whilst spending their long, hard earned money in a shop. Good customer service includes showing customers respect and making them feel welcome and want to spend their money and maybe even come back because they were treated with...

When you enter a shop or supermarket, you want your hard-earned money to be valued with good customer service.   So, are respect and manners the answer? Good service includes staff being polite and asking the customers if they need any help, this makes them feel like...

What’s the difference between good and bad services? Everyone throughout their life will have experienced them at least once from employees in different stores across the UK. Features of a good service: Good services is heavily judged in respect of the customer. If...

I’m sure everyone has experienced good or bad service in their lifetime So you ask this question well, what makes bad service?  It is impolite staff who have a lack of knowledge and are lazy. An example would be, when I was once in a shop and I asked for one of the...

Work experience to young people is the way forward for British businesses, there is much information about the skills shortage in the UK and what better way to tackle it than by inspiring the youth of tomorrow with a sneak peak of the dizzy world of commerce.  With...

There was something missing at a recent trade show we attended. For the first time there was something slightly off kilter, a change in the tides. Maybe you noticed it too…….there was not a dollybird to be seen. Maybe that’s the wrong terminology but there...

Is a Smaller Builder the Answer? For a long time smaller builder and businesses in the construction industry have felt somewhat overshadowed by the big main contractors who get awarded all the desirable jobs. But are the tides turning? With the unfortunate collapse of...