HOWELLS DUO AWARDED CHARTERED MANAGEMENT STATUS

Members of the Howells Patent Glazing management team have successfully completed a Chartered Management Institute (CMI) development training programme, achieving the highest professional status within management.

 

Business development manager, Tracey Jackson and HR and finance manager, Deborah Willetts have been awarded Fellowship of Chartered Management status.

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Ventilating Your Home

During the summer months it’s easy to throw the windows open and let fresh air flood into your home. But once the outdoor temperatures start to drop, how do you weigh up the importance of ventilation versus heating costs?

 

Firstly, why is ventilation important? According to Allergy UK, there are around 9,000 deaths a year in the UK attributed to indoor air pollution which can be 2-10 times higher than outdoor air. Dust mites, cleaning products, building and furniture materials in the home can aggravate certain conditions so it is important to minimise the risks posed by poor indoor air quality.

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HOWELLS LAUNCHES NEW GLASS RAFTER ROOFLIGHT

Howells Patent Glazing is pleased to announce the launch of its new glass rafter roof light, Ultraline.

Designed to maximise daylight, Ultraline offers architects and specifiers the freedom to use larger expanses of glass.  Each joint is supported by a glass rafter, or fin, which reinforces the structure without breaking the sightline.

 

The low-pitch aluminium roof light is non-intrusive and typically measures 2.4 metres long and 1.2 metres wide.  However, as each roof light is designed and made to order, specifiers can increase the width and depth to suit the application.  Loadings are calculated by an independent glass consultant.

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HOWELLS LAUNCHES NEW GLASS RAFTER ROOFLIGHT

Howells Patent Glazing is pleased to announce the launch of its new glass rafter rooflight, Ultraline which was unveiled at FIT Show 2019.  Designed to maximise daylight, Ultraline allows for larger expanses of glass.  Each joint is supported by a glass rafter, or fin, which reinforces the structure without breaking the sightline.

 

The low-pitch aluminium rooflight is non-intrusive and typically measures 2.4 metres long and 1.2 metres wide, ideal for the average house extension, at around three to four metres.  However, as each rooflight is designed and made to order, customers can increase the width and depth to suit the application.  Loadings are calculated by an independent glass consultant.

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Good service: Is it always the staff to blame?

What makes good service? The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more.

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SORRY, THE COFFEE MACHINE IS BROKEN… AGAIN

The café was the place to be, beautiful and homely. The staff whisked dirty plates and cups off tables with smiles that were contagious. The queue was small and always shrinking and the man at the counter was happily laughing with each customer, maintaining eye contact yet never seeming intrusive. The café was the place to be.

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Do they really value us?

Spending money is easier than earning it and Customer service plays a huge part when splashing your hard earned money. We all want to be treated with kindness and made to feel like a valued customer when we buy products from businesses , after all money doesn’t grow on trees and we spend precious time and our energy on earning it. Find out if your custom is appreciated or not…

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Does this sound like good service to you?

Service should not be discriminative, we should all be treated like royalty when we spend our hard earned cash. We’ve reviewed these two services and here’s what we found about company standards in Britain.

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The Light House Project….. buying a new house

 

I am in the process of buying a new house, or ‘the light house project’ as I like to call it. It should be an exciting time I know, but the process is more likely to make you bald than happy. What is it that makes us fall in love with a house and want to go through those miserable months of endless paperwork, clearouts and chasing?

 

25 is probably about the number of houses I viewed before deciding on ‘the one’. There were about a dozen factors taken into consideration from location to loos but one relevant to our business was daylight.

 

I discounted numerous potential homes because of the lack of daylight. Think of the phrases we use like ‘a light, bright airy home’ for example. It’s not just simply the amount of light let in, but a feeling that affects our mood and behaviour. We think of a bright room as cleaner, happier and more welcoming.

 

Studies have even shown the positive effects of natural daylight on hospital patients, decreasing their recovery time. Also education settings – children score better in tests when they have been taught in schools with higher levels of daylight. Even shopping malls can be more profitable with more natural daylight, lifting the mood of its many shoppers.

 

For those of you about to sell a dark house with a north facing garden……I wish you luck. Maybe stick in a rooflight or 2 to boost your chances of selling!

 

References

 

Hathaway et all 1992 A Study into the Effects of Light on Children of Elementary School-Age–A Case of Daylight Robbery

Man Young Park et al 2018 The Effects of Natural Daylight on Length of Hospital Stay

Choi et al, 2012 Impacts of indoor daylight environments on patient average length of stay (ALOS) in a healthcare facility.

Heschong et al, 2013 Daylighting Impacts on Retail Sales Performance

 

 

 

 

 

 

 

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Brexit, the Good the Bad and Fenestration

The ‘B’ word comprised of 6 letters that have caused grown men to cry.  But for a British SME….. is it a good thing, or bad?

The Good

It is agreed by mostly all, that we want/need to achieve a unified end to our EU negotiations and that a structured exit will be the most beneficial to the economy and commerce.

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