HOWELLS LAUNCHES NEW GLASS RAFTER ROOFLIGHT

Howells Patent Glazing is pleased to announce the launch of its new glass rafter roof light, Ultraline.

Designed to maximise daylight, Ultraline offers architects and specifiers the freedom to use larger expanses of glass.  Each joint is supported by a glass rafter, or fin, which reinforces the structure without breaking the sightline.

 

The low-pitch aluminium roof light is non-intrusive and typically measures 2.4 metres long and 1.2 metres wide.  However, as each roof light is designed and made to order, specifiers can increase the width and depth to suit the application.  Loadings are calculated by an independent glass consultant.

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HOWELLS LAUNCHES NEW GLASS RAFTER ROOFLIGHT

Howells Patent Glazing is pleased to announce the launch of its new glass rafter rooflight, Ultraline which was unveiled at FIT Show 2019.  Designed to maximise daylight, Ultraline allows for larger expanses of glass.  Each joint is supported by a glass rafter, or fin, which reinforces the structure without breaking the sightline.

 

The low-pitch aluminium rooflight is non-intrusive and typically measures 2.4 metres long and 1.2 metres wide, ideal for the average house extension, at around three to four metres.  However, as each rooflight is designed and made to order, customers can increase the width and depth to suit the application.  Loadings are calculated by an independent glass consultant.

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Good service: Is it always the staff to blame?

What makes good service? The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more.

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SORRY, THE COFFEE MACHINE IS BROKEN… AGAIN

The café was the place to be, beautiful and homely. The staff whisked dirty plates and cups off tables with smiles that were contagious. The queue was small and always shrinking and the man at the counter was happily laughing with each customer, maintaining eye contact yet never seeming intrusive. The café was the place to be.

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Do they really value us?

Spending money is easier than earning it and Customer service plays a huge part when splashing your hard earned money. We all want to be treated with kindness and made to feel like a valued customer when we buy products from businesses , after all money doesn’t grow on trees and we spend precious time and our energy on earning it. Find out if your custom is appreciated or not…

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Does this sound like good service to you?

Service should not be discriminative, we should all be treated like royalty when we spend our hard earned cash. We’ve reviewed these two services and here’s what we found about company standards in Britain.

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The Light House Project….. buying a new house

 

I am in the process of buying a new house, or ‘the light house project’ as I like to call it. It should be an exciting time I know, but the process is more likely to make you bald than happy. What is it that makes us fall in love with a house and want to go through those miserable months of endless paperwork, clearouts and chasing?

 

25 is probably about the number of houses I viewed before deciding on ‘the one’. There were about a dozen factors taken into consideration from location to loos but one relevant to our business was daylight.

 

I discounted numerous potential homes because of the lack of daylight. Think of the phrases we use like ‘a light, bright airy home’ for example. It’s not just simply the amount of light let in, but a feeling that affects our mood and behaviour. We think of a bright room as cleaner, happier and more welcoming.

 

Studies have even shown the positive effects of natural daylight on hospital patients, decreasing their recovery time. Also education settings – children score better in tests when they have been taught in schools with higher levels of daylight. Even shopping malls can be more profitable with more natural daylight, lifting the mood of its many shoppers.

 

For those of you about to sell a dark house with a north facing garden……I wish you luck. Maybe stick in a rooflight or 2 to boost your chances of selling!

 

References

 

Hathaway et all 1992 A Study into the Effects of Light on Children of Elementary School-Age–A Case of Daylight Robbery

Man Young Park et al 2018 The Effects of Natural Daylight on Length of Hospital Stay

Choi et al, 2012 Impacts of indoor daylight environments on patient average length of stay (ALOS) in a healthcare facility.

Heschong et al, 2013 Daylighting Impacts on Retail Sales Performance

 

 

 

 

 

 

 

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Brexit, the Good the Bad and Fenestration

The ‘B’ word comprised of 6 letters that have caused grown men to cry.  But for a British SME….. is it a good thing, or bad?

The Good

It is agreed by mostly all, that we want/need to achieve a unified end to our EU negotiations and that a structured exit will be the most beneficial to the economy and commerce.

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TO TEST OR NOT TO TEST?

The question that is on most manufacturers lips at the moment is whether testing is necessary on their products, or should they cap their costs and stop with just bringing products to the shelves?

We are so proud of all the hard work that goes on behind the scenes with innovation and development of our range.  That took the decision to verify this independently, through a testing agent.  We believe in our quality and we want our customers to have the assurance that an authorised and independent body believes in it too.

We believe testing can establish performance and design limitations within products to allow further innovation OR even confirm superior achievements have been surpassed!

The testing that is undertaken on our products isto satisfy the National and International standard.  This will enable us currently to supply to Europe, but whether this will continue on a no deal Brexit exit from the EU, who knows……  The distressing fact for British manufacturers or suppliers is that there could be a possibility of having to have TWO tests, one for Europe and another for Britain.  This will affect the pocket of the manufacturer, unless something is sorted.

If you are going down the road of having your products tested and then certified by an independent company, what should you look for in the business and how do you know that they meet the current standards themselves?

Its important to pick a company that has been tested to an industry standard and that list their accreditation number underneath their certificate.  Our testing partner Wintech are annually audited to ensure that they can not only test to the UK standard

 

 

This is the accreditation logo that needs to be seen

 

but also that they can audit these companies themselves and are registered to complete and issue certification to a UK standard.

 

 

 

This is the accreditation logo

 

 

The type of testing that can be undertaken can give that assurance that products can withstand our weather system, a perfect example would be in 2016 Storm Jonas hit the UK with a devastating force, bring winds across the UK up to 65 mph!   Wouldn’t you like the assurance that if you were purchasing windows or doors for your home that they had been weathertightness (wind, snow and rain) tested AND certified?  Rather than the alternative…… fingers crossed, let’s hope for the best!

 

With the constant warning of impending and current climate change causing weather chaos on a seemingly regular basis, surely our fenestration products should all be of a standard that they keep these conditions OUTSIDE the home?

 

Testing isn’t only necessary for industrial facades for shopfronts or high-rise business units, which in itself can highlight potential wind load failure of giant panes of glass being ‘blown’ from a building during a storm, resulting in a ’back to the drawing board’ moment to tweak their new designs.  It is testing on domestic windows and even air leakage tests on ALL new builds.

 

 

 

 

The standard should be widely known by consumers on all levels, just as we are getting more familiar with energy rating on buildings and appliances that are currently bought and sold.    We all need to know the quality of the goods we buy, whether it be for commercial or our domestic home needs.    We SHOULD know the answer to simple questions like; “Will my home be warm when it is cold outside” and can this be verified by a recognised industry body.

 

So, to test or not to test…. The best way to answer the question is to ask it with another one…. If you had a choice, would you buy a product that had been independently tested for quality, or one that the representative, sales man, said met the standard?  Think of a car, would you buy the one with the MOT or the one without and hope for the best……….

The proof is in the testing.

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HOWELLS PATENT GLAZING LAUNCHES NEW ROOF VENT SYSTEM

Howells Patent Glazing is pleased to announce the launch of its new roof vent system.  Designed to integrate with the company’s patent glazing bars, the vent is also compatible with other systems.  For complete flexibility, it can be accommodated into any application with overhead glazing, both single and double glazed.  The vent attains the best achievable results when independently tested (Wintech) for air permeability, water tightness and wind resistance.

Vent

NEW Howells Opening vent

With a five-year warranty, the new vent system comprises electrically operated opening ventilators connected to an open/close switch or digital control panel with rain sensor and thermostat.  The vent can be managed using a manual worm gear & operating pole.

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