Good service: Is it always the staff to blame?

What makes good service? The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more.

But are the staff always to blame for bad service? The other day a man came into the café I work in and ordered very quietly and I couldn’t hear him. I had to ask for the order a second time and by the third time he was getting irritated. I tried my hardest to keep my cool but he then went onto insisting to seeing my manager. My manager spoke to him and he happily trotted away with a free drink where as I stormed away outraged.

With my experience I have found that having good service has to come from both the server and the customer. Politeness on both ends is the only way to make it happen.

 

 

Jess, year 10 student

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