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Categories
Category Archives: General News
ROOM FOR IMPROVEMENT
As construction sites across the UK reopen and contractors return to work, we are presented with an extraordinary opportunity for change. Beyond flexible working, employee health and wellbeing, and green business practices, lies a chance for self-improvement – advances that … Continue reading
Posted in General News
Tagged CPD, improvement, NVQ qualifications, Rooflight Familiarisation, shoddy installation, wellbeing
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The importance of Continuing Professional Development (CPD)
Continuing professional development might be a pain, but we all need to do it. Adding to our growing pile of knowledge and skills, keeping our hand in the qualifications that we may have done years ago. You may not even … Continue reading
Posted in General News
Tagged Continuing Professional Development, CPD
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HOWELLS DUO AWARDED CHARTERED MANAGEMENT STATUS
Members of the Howells Patent Glazing management team have successfully completed a Chartered Management Institute (CMI) development training programme, achieving the highest professional status within management. Business development manager, Tracey Jackson and HR and finance manager, Deborah Willetts have … Continue reading
Posted in General News
Tagged chartered managers, cmi
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Ventilating Your Home
During the summer months it’s easy to throw the windows open and let fresh air flood into your home. But once the outdoor temperatures start to drop, how do you weigh up the importance of ventilation versus heating costs? … Continue reading
Posted in General News
Tagged allergy, balanced homes, ventilation, weather tightness
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HOWELLS LAUNCHES NEW GLASS RAFTER ROOFLIGHT
Howells Patent Glazing is pleased to announce the launch of its new glass rafter roof light, Ultraline. Designed to maximise daylight, Ultraline offers architects and specifiers the freedom to use larger expanses of glass. Each joint is supported by a … Continue reading
Posted in General News, New products
Tagged glass rafter, independantly verified, vent
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Good service: Is it always the staff to blame?
What makes good service? The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more.
Posted in General News
Tagged bad service, good service, staff to blame
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SORRY, THE COFFEE MACHINE IS BROKEN… AGAIN
The café was the place to be, beautiful and homely. The staff whisked dirty plates and cups off tables with smiles that were contagious. The queue was small and always shrinking and the man at the counter was happily laughing … Continue reading
Posted in General News
Tagged bad service, good service, perfect cafe
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Do they really value us?
Spending money is easier than earning it and Customer service plays a huge part when splashing your hard earned money. We all want to be treated with kindness and made to feel like a valued customer when we buy products … Continue reading
Does this sound like good service to you?
Service should not be discriminative, we should all be treated like royalty when we spend our hard earned cash. We’ve reviewed these two services and here’s what we found about company standards in Britain.
Posted in General News
Tagged bad service, good service
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