Category Archives: General News

MANAGING SOLAR GAINS

  It would be reasonable to assume that an increase in glazing in new dwellings and buildings would improve the amount of natural light entering the space.  The challenge arises when solar gains in the summer are factored in.   … Continue reading

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HOWELLS DUO AWARDED CHARTERED MANAGEMENT STATUS

Members of the Howells Patent Glazing management team have successfully completed a Chartered Management Institute (CMI) development training programme, achieving the highest professional status within management.   Business development manager, Tracey Jackson and HR and finance manager, Deborah Willetts have … Continue reading

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Ventilating Your Home

During the summer months it’s easy to throw the windows open and let fresh air flood into your home. But once the outdoor temperatures start to drop, how do you weigh up the importance of ventilation versus heating costs?   … Continue reading

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HOWELLS LAUNCHES NEW GLASS RAFTER ROOFLIGHT

Howells Patent Glazing is pleased to announce the launch of its new glass rafter roof light, Ultraline. Designed to maximise daylight, Ultraline offers architects and specifiers the freedom to use larger expanses of glass.  Each joint is supported by a … Continue reading

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Good service: Is it always the staff to blame?

What makes good service? The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more.

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SORRY, THE COFFEE MACHINE IS BROKEN… AGAIN

The café was the place to be, beautiful and homely. The staff whisked dirty plates and cups off tables with smiles that were contagious. The queue was small and always shrinking and the man at the counter was happily laughing … Continue reading

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Do they really value us?

Spending money is easier than earning it and Customer service plays a huge part when splashing your hard earned money. We all want to be treated with kindness and made to feel like a valued customer when we buy products … Continue reading

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Does this sound like good service to you?

Service should not be discriminative, we should all be treated like royalty when we spend our hard earned cash. We’ve reviewed these two services and here’s what we found about company standards in Britain.

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The Light House Project….. buying a new house

  I am in the process of buying a new house, or ‘the light house project’ as I like to call it. It should be an exciting time I know, but the process is more likely to make you bald … Continue reading

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Brexit, the Good the Bad and Fenestration

The ‘B’ word comprised of 6 letters that have caused grown men to cry.  But for a British SME….. is it a good thing, or bad? The Good It is agreed by mostly all, that we want/need to achieve a … Continue reading

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